Training and Consulting

Mark and his team offer training and consulting services on the following topics:

 

Data Breaches

The workplace is the #1 source of information for identity thieves. The average business is full of security holes because the vast majority of us are honest people. We don’t walk into our offices or cubicles with an eye on what can be stolen or misused. We must change our thinking so that we are aware of the risk.

88% of all data breaches are caused by employee negligence.

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Throughout his presentation, Mark endeavors to engage his audience so that when they walk away their thinking has changed. Once the way a person thinks has changed, their behavior quickly follows. Mark will:

  • Talk about the “why” behind company procedures and protocols.
  • Share real-life examples that illustrate the importance of data security.
  • Encourage conversation that will result in changed thinking and changed behavior.
  • Stolen data = ID Theft = $$$.



 

Identity Theft

Texas is currently ranked by the Federal Trade Commission as 5th in the nation for identity theft complaints. Over half of all identity theft that happens in the U.S. takes place on the job and is due to human error, not intent.

When your identity is stolen, thieves can then open bank accounts, charge medical bills to your name, apply for jobs and even leave you with legal issues. Knowledge is power and you must know how to protect yourself from this happening to you, your family or your staff.

 

Exceptional Communication

Delivering exceptional communication is not dependent on fitting into the mold of the idealistic, charismatic leader. The key to great communication is realizing that it is not about what you think you are communicating, it’s learning how people are receiving your communication.

Learn the secrets that will put people at ease when they are around you. Discover what’s holding you back from being understood and take your business to the next level as you streamline communication amongst your team.

 

Customer Service

Turn upset customers into loyal fans. These easy to use customer service techniques will help deflate your most difficult critics into people who refer you to their friends. Stop losing valuable customers, get training for your staff on how to win a loyal fan base who will make your company known.

 

Team Building

A team divided against itself cannot function to its fullest capacity. Give your team the training they need to succeed together. A cohesive team that works together well generate more great ideas that will boost your bottom line and create a culture of forward-thinking participants in your company. Invest in the most valuable asset of your company: your team.

 

Smartphone Safety

Smartphones are a great way to stay in touch with their family and friends, make calls, take photos, play games, send texts and images, and access the internet. However, you must be aware of the risks associated with using smartphones.

Most people have no idea that their smartphone could very well lead to burglaries or kidnappings. Learn how to protect your children and yourself from scams, cyberbullying, sexting and unknowningly giving away your location to criminals. Become aware of apps that are siphoning your information and learn how to keep your phone safe from being hacked.

 

Getting Started with Social Media

Connect with you customers on a deeper level to keep them coming back to you again and again. Social networking sites have been proven to be the most cost effective form of customer retention. According to recent study by Hubspot.com, 80% of social network users prefer to connect with brands through Facebook. How many customers are you leaving behind?

Don’t get left behind in this new wave of marketing. Learn more how to set up social media sites like Facebook, Twitter, and Google+ or take your current sites to the next level. Get the latest tips and tricks about how to connect with your customers with VITAL and engaging content.

 
 

Money 101 – What Your Parents Did Not Teach You About Money

Most of us attended school for more than a decade to learn about reading, writing and arithmetic; however, we never learned how to handle money. Explore ways to grow and protect your money. Learn simple How-to’s for wealth accumulation for college or a retirement fund with money you never knew you had. With this workshop, you will improve your relationship with money and experience less stress as you build confidence with your financial decisions.

 

 

© 2016 Mark Seguin